Hate Mail...

Mr.Joseph Di Modica and Mr.Al Rosetti
I ordered the apprentice kit2 on February 23rd 2010 and have not received my full order yet. I have called 11 times and no one can give me an approximate date of full order completion. Besides the fact that I never got a phone call when the order was put together to inform me of the back order problem, the total lack of communication between your company and the customer is downright pitiful and completely unprofessional. I would like a partial refund for the products that I haven't received. In every phone call I have placed to your company I have never berated the secretary or raised my voice but appparently if that is the only way to illicit a response from a manager I guess my next phone call will be extremely unpleasant. Its a shame that in this current climate where small businesses are suffering tremendously, your company is so inefficient and non commited to customer satifaction. I was under the impression that the customers best interests were the secret to being monetarily successful. I live in a town where word gets out fast and the tattooing community is strong... Don't count DC in your next quarterly profit reports...You have lost this area.

I wrote this in like 3 minutes so excuse the grammer please...